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The Zen Lady

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At The Zen Lady, we strive to create works of art and original designs that will fulfill our customers' satisfaction.  However, if an item does not fit, is damaged in shipping, or does not meet expectations, the item may be returned for a full refund of the price of the item, if it is returned within 30 days from date of receipt. Detailed written instructions for return procedures will be included with all purchases.

Please let us know if this is a gift as the 30 day return period begins upon opening of the gift.

The major drawback with an internet business is that the customer cannot try on, touch and view the items in person.  For this reason, we believe that the only way to run a successful online business is to provide a hassle free return policy with a full refund (or exchange) with no restocking fees.  Our desire is to have loyal customers who can trust making purchases from The Zen Lady.

Our belief is that our customers are the heart of our business and now  in our 10th year of business, we wish to extend our thanks to all of our customers who have made The Zen Lady a success.

In addition, especially for our earring customers, all earrings for sale on the website have never been worn by another person.  For the dangle style earrings on earwires, we replace the earwires on all returned earrings with new earwires.  On the post and hoop style earrings that are returned, which have been very few, we keep those for ourselves after disinfecting them.