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The Zen Lady

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Customer Reviews

Our belief is that our customers are the heart of our business and now in our 10th year of business, we wish to extend our thanks to all of our customers who have made The Zen Lady a success.  Below are some of the unsolicited feedback we have received.

Reviews were being posted on Yahoo Shopping, but now that Yahoo Shopping has been spun off to Connexity, these independent reviews have disappeared.  Customer satisfaction is my prime concern, so I now reach out to all my customers after they receive their order to make sure that they are happy with their purchase and if not, please know that returns for full refund or exchange for something different are always welcome.  I do wish to know when there are problems as this is the only way I learn where changes need to be made.    Gayle

100% satisfied with Zen Lady's website and ease in purchasing items. Returning an item is effortless.
DC
I have always been satisfied with the product I received from Zenlady. I always get compliments when I wear my earrings. Thanks so much.
JH

Amazing- the first time I have been able to wear earrings without my ears getting puffy and infected! Great quality and excellent service.
RO

Thank you so much! I love the earrings! I put them in last night and they are so comfortable. I have been searching for over a year to find earrings I can wear without problems. There are several more earrings already on my wish list for future purchase. Thank you for the excellent customer service. My order arrived quickly and was so nicely packaged.
JH

I have had nothing but excellent service from Gayle. I was so glad to find a site that is honest and really cares about those of us who have difficulty wearing pierced earrings due to sensitivity. I recommend this site to everyone.
DK

The zenlady mailed my package the SAME day I ordered!  I will order again.
SY
          Comment: I always try to mail the same day the order is placed, if possible - Gayle

Thank you for your quick response. It was the purple titanium stud earrings. The earrings and posts are ok. However, the butterfly backs were flattened, so it's just the backs that need to be replaced. Thank you for your dedication to customer service. Many businesses, especially larger ones, don't seem to be concerned about customer satisfaction anymore.

BL

 

I love the hats. Thank you for doing such a great job on my hats.

DP

 

A quick note to let you know I received my hats today and thank you for the nice packaging and speedy shipping. I like all of them very much. Very nice workmanship. All the best to you for continued success.

CF

 

I love my earrings! It was wonderful to find your website. I haven't been able to find titanium earrings this pretty around Harrisburg, PA. The blue crystal ones are my favorites!

DR 

 

I have worn the hat and like it very much. Thanks for making it for me.

GR

 

BIG Thanks to making these earrings and offering them in a range of different styles and at a reasonable price!! We have been searching for a long time - THANKS!!!  I will be telling others about your website for sure. Also thanks for working with me on the backings.

SM

 

The hat came yesterday and my husband even e-mailed me at work to tell me it had arrived--he knew I was excited about it. It's PERFECT! I love the color and it is soooo warm and looks great on. Thank you so much.

DC

 

Thank you for the prompt delivery of the ordered merchandise. I am delighted to give them to my daughter for her birthday. Both she and I are very sensitive to metals, so much so, that I have been unable to have pierced ears. Until now! You have a fan for life!

RM

 

I love your company; these are the only creative earrings I have been able to wear and I love them. Thanks for being great to work with!

AG

 

I received my hat Thursday. I gave it to my girlfriend today and she loves it and fits perfect. She thinks the colors will go great with jeans. She said it was very soft on her head and loved how it covered everything. She says her scalp is very sensitive from all the chemo. Thank you so very much, thank you, thank you.

TG

 

I received my earrings yesterday and absolutely love them.  I'll be sure and bookmark your webpage so that I can order again in the future.

NM

 

These earrings are GREAT! This is the first time in many, many years that I've been able to wear earrings all day without constantly feeling itching and irritation. I got a bunch of titanium wires and have been switching my favorite earrings over to them, and I'm very excited about being able to wear earrings. Thanks!!!!!

LJ

 

Just wanted to drop you a line and let you know that I am doing fantastic with the earrings!!  I wore the posts for 2 months like you said and have had absolutely no pain whatsoever. I am so thrilled to be wearing earrings again. Thank you again for all of your advice. I look forward to doing business with you again.

DS 

 

Received my order today. Fast! Thanks. The earrings are gorgeous.

JH 

 

Just received my BEAUTIFUL HATS!!!! I LOVE THEM!!! You do excellent work

GH 

 

Thank you for the beautiful Yin Yang hypoallergenic earrings received today. Also thanks for your excellent service -- prompt shipment, carefully packed and great communications. I hope to be a returning customer.

KS

 

I love them..............No pain no swollen ears nothing so far after 10 hours of wearing them. Finally after 23 years I found earrings I can wear.  Thanks so much for all your help. You are the best.

SK

 

I just wanted to thank you for the earrings I purchased recently. I bought them for my daughter who apparently has very sensitive ears. She recently began to have trouble with the earrings she has had for some time, and we realized that it was an allergic reaction. Your titanium earrings have allowed her ears to heal.

MW

 

 love the earrings! It was a pleasure doing business with you.

MD

 

For the 4th time, I'm attempting pierced ears - never worked before due to metal allergy. W/ titanium posts in now for 5 wks. & no problem, I am like a teen-ager again!  You're prices are very reasonable. I have your site in my favorites & will check it for new designs.

MD

 

Oh Wow!!! The hat is PERFECT. It's exactly what I wanted! The perfect fit, perfect color - the absolute perfect color - I can hardly wait for Winter. I will be returning nothing! Thank you so much again - I'm so glad I found you. I'll stay in touch and send my friends your way! I feel I've made a new friend with an incredible talent.

EP

 

 
Good product and instructions. Received product quickly. I am happy with product; it seems to be working (no inflammation or irritation). Product seemed expensive in comparison to similar products on line. However, if the price is high because it is a specialty product and guaranteed to be pure titanium, then the price is fair. My main complaint is that I thought the $6.00 shipping and handling charge was very high for a product that weighed only a few grams. There was no option for less expensive, slower shipping.
Note:  I have made this change and now offer a choice between Priority Mail and less expensive and slower USPS First Class shipping
 

The earrings are very pretty and high quality, and I intend to purchase more of these products...... Thanks for your wonderful talents.
 
I've shopped here for several years because the products are fantastic and customer service is second to none!
 
I've shopped here for several years because the products are fantastic and customer service is second to none!
 
While my granddaughter won't receive these until Christmas morning, I was most impressed by the customer service. My order was placed in the mail the day after ishe received the order. She also sent information about the different metals used in the earrings and which ones are the best for infected ear lobes. She sent an e-mail as soon as it was mailed. I truly felt like she cares and I won't hesitate to contact her in the future if there is a problem which I don't think there will be.
 
Fantastic customer service!!! I forgot to use my checkout code and she recognized me from a previous order and applied it, she goes above and beyond for her customers. Super fast shipping too!!
 
Awesome products.....excellent service!
 
The healing earrings worked perfectly! I'm so glad I found them for my daughter. Her ears are completely healed so I'm able to try the titanium hoop earrings now. I can't wait to give them to her for Christmas! Exceptional customer service, fantastic product, made in the USA, speedy shipping. You can't find a better product or business!
 
best ear rings ever