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The Zen Lady

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Customer Reviews

My belief is that customers are the heart of my business and I wish to extend my thanks to all of my customers who have made The Zen Lady a success since 2006.  Below are some of the unsolicited feedback I have received.          Gayle

 

Reviews were being posted on Yahoo Shopping, but now that Yahoo Shopping has been spun off to Connexity, these independent reviews have disappeared.  Customer satisfaction is my prime concern, so I now reach out to all my customers after they receive their order to make sure that they are happy with their purchase and if not, please know that returns for full refund or exchange for something different are always welcome.  I do wish to know when there are problems as this is the only way I learn where changes need to be made.    Gayle

Customers have also posted unsolicited reviews on Facebook

 
Great experience! I was worried about an upcoming surgery and I was unsure that titanium would work for me. She emailed me back several times, her deliveries were right on time and she went above and beyond to make sure her earrings worked for me. I cannot say enough good things about her and her business.
TJ

 
Excellent shopping experience. Great customer service. Reliable vendor and quality of products. Definitely recommend
MT
 
100% satisfied with Zen Lady's website and ease in purchasing items. Returning an item is effortless.
DC
 
I have always been satisfied with the product I received from Zenlady. I always get compliments when I wear my earrings. Thanks so much.
JH

 
Amazing- the first time I have been able to wear earrings without my ears getting puffy and infected! Great quality and excellent service.
RO

Thank you so much! I love the earrings! I put them in last night and they are so comfortable. I have been searching for over a year to find earrings I can wear without problems. There are several more earrings already on my wish list for future purchase. Thank you for the excellent customer service. My order arrived quickly and was so nicely packaged.
JH

I have had nothing but excellent service from Gayle. I was so glad to find a site that is honest and really cares about those of us who have difficulty wearing pierced earrings due to sensitivity. I recommend this site to everyone.
DK

The zenlady mailed my package the SAME day I ordered!  I will order again.
SY
          Comment: I always try to mail the same day the order is placed, if possible - Gayle

Thank you for your quick response. It was the purple titanium stud earrings. The earrings and posts are ok. However, the butterfly backs were flattened, so it's just the backs that need to be replaced. Thank you for your dedication to customer service. Many businesses, especially larger ones, don't seem to be concerned about customer satisfaction anymore.

BL

 

I love the hats. Thank you for doing such a great job on my hats.

DP

 

A quick note to let you know I received my hats today and thank you for the nice packaging and speedy shipping. I like all of them very much. Very nice workmanship. All the best to you for continued success.

CF

 

 

I love my earrings! It was wonderful to find your website. I haven't been able to find titanium earrings this pretty around Harrisburg, PA. The blue crystal ones are my favorites!

DR 

 

 

OMG, I never thought I would be able to wear earrings again! I had wore earrings for 30 years before I had problems. Then I found the Zen Lady, earrings with titanium posts and French hooks. There is explicit instructions on how to care and heal your ears. Not only does she have starter earrings for healings, but very fashionable post and dangle earrings. I purchased the titanium French hooks to replace some of my own dangle earring hooks. And talk about customer service, she emails you to make sure you are satisfied with the earrings and not having problems. If you are not satisfied for whatever reason, she will either return for another style or give you credit. I know what you are thinking, that I am either a friend or that she is paying me. Wrong, this website is just that good. I am not one to write reviews unless it is something really exceptional. This is just that!

 
 

I have worn the hat and like it very much. Thanks for making it for me.

GR

 

BIG Thanks to making these earrings and offering them in a range of different styles and at a reasonable price!! We have been searching for a long time - THANKS!!!  I will be telling others about your website for sure. Also thanks for working with me on the backings.

SM

 

The hat came yesterday and my husband even e-mailed me at work to tell me it had arrived--he knew I was excited about it. It's PERFECT! I love the color and it is soooo warm and looks great on. Thank you so much.

DC

 

Thank you for the prompt delivery of the ordered merchandise. I am delighted to give them to my daughter for her birthday. Both she and I are very sensitive to metals, so much so, that I have been unable to have pierced ears. Until now! You have a fan for life!

RM

 

I love your company; these are the only creative earrings I have been able to wear and I love them. Thanks for being great to work with!

AG

 

I received my hat Thursday. I gave it to my girlfriend today and she loves it and fits perfect. She thinks the colors will go great with jeans. She said it was very soft on her head and loved how it covered everything. She says her scalp is very sensitive from all the chemo. Thank you so very much, thank you, thank you.

TG

 

I received my earrings yesterday and absolutely love them.  I'll be sure and bookmark your webpage so that I can order again in the future.

NM

 

These earrings are GREAT! This is the first time in many, many years that I've been able to wear earrings all day without constantly feeling itching and irritation. I got a bunch of titanium wires and have been switching my favorite earrings over to them, and I'm very excited about being able to wear earrings. Thanks!!!!!

LJ

 

Just wanted to drop you a line and let you know that I am doing fantastic with the earrings!!  I wore the posts for 2 months like you said and have had absolutely no pain whatsoever. I am so thrilled to be wearing earrings again. Thank you again for all of your advice. I look forward to doing business with you again.

DS 

 

Received my order today. Fast! Thanks. The earrings are gorgeous.

JH 

 

Just received my BEAUTIFUL HATS!!!! I LOVE THEM!!! You do excellent work

GH 

 

Thank you for the beautiful Yin Yang hypoallergenic earrings received today. Also thanks for your excellent service -- prompt shipment, carefully packed and great communications. I hope to be a returning customer.

KS

 

I love them..............No pain no swollen ears nothing so far after 10 hours of wearing them. Finally after 23 years I found earrings I can wear.  Thanks so much for all your help. You are the best.

SK

 

I just wanted to thank you for the earrings I purchased recently. I bought them for my daughter who apparently has very sensitive ears. She recently began to have trouble with the earrings she has had for some time, and we realized that it was an allergic reaction. Your titanium earrings have allowed her ears to heal.

MW

 

 love the earrings! It was a pleasure doing business with you.

MD

 

For the 4th time, I'm attempting pierced ears - never worked before due to metal allergy. W/ titanium posts in now for 5 wks. & no problem, I am like a teen-ager again!  You're prices are very reasonable. I have your site in my favorites & will check it for new designs.

MD

 

Oh Wow!!! The hat is PERFECT. It's exactly what I wanted! The perfect fit, perfect color - the absolute perfect color - I can hardly wait for Winter. I will be returning nothing! Thank you so much again - I'm so glad I found you. I'll stay in touch and send my friends your way! I feel I've made a new friend with an incredible talent.

EP

 

I have ordered several times from the Zen Lady and have always been very pleased with my purchase and the delivery time. I have told several people about them. I am sure I will be ordering again in the future.
Good product and instructions. Received product quickly. I am happy with product; it seems to be working (no inflammation or irritation). Product seemed expensive in comparison to similar products on line. However, if the price is high because it is a specialty product and guaranteed to be pure titanium, then the price is fair. My main complaint is that I thought the $6.00 shipping and handling charge was very high for a product that weighed only a few grams. There was no option for less expensive, slower shipping.
Note:  I have made this change and now offer a choice between Priority Mail and less expensive and slower USPS First Class shipping
 
Fast, fast,fast! Five minutes after I ordered I received an email saying my order was being shipped. I got it two days after I ordered. Wow! Great product, great service!
 
I thank my lucky stars for having found the Zen Lady. I haven't been able to wear jewelry in years. Now, I am able to wear earrings & necklaces without any reaction. If you don't find exactly what you are looking for on their website, they will customize your order. Great service.
 
The crystal earrings I purchased are absolutely stunning. They look like "diamonds". I am so happy that I am now able to wear "earrings" again without any reaction.
 
The ease of ordering and speed it was shipped was exceptional.
 
Great service and quick shipping.
 
THE BEST!!! Cannot say enough about this vendor. She even noticed I did not get my returning customer discount and emailed me about it and took it off for me. Got my items in a very timely manner as well!
 

The earrings are very pretty and high quality, and I intend to purchase more of these products...... Thanks for your wonderful talents.
 
I emailed Zenlady before I made a purchase, I expected to get a response the following business day, within a few hours (on a Sunday) I received a personal response answering my questions with additional information. It was just what I needed to make my decision and feel comfortable that I would be satisfied no matter what the outcome. I would definitely recommend this company to others who are suffering from allergies and will definitely be purchasing from Zenlady in the future.
 
I've shopped here for several years because the products are fantastic and customer service is second to none!
 
My daughter and I share an allergy to metals. I suppose it is just nickel, but I have come to the conclusion that most metals still have traces of this metal. Most women like to wear jewelry. I haven't worn earrings for many years because it has been so uncomfortable to wear them. This past summer my daughter discovered titanium jewelry, and she has been wearing earrings for the first time in 15 years. She recommended zenlady.com to me. Now i have my first pair of comfortable earrings. Very much looking forward to buying more, once I save up some money. They are pricey, but it is worth it.
 
I've shopped here for several years because the products are fantastic and customer service is second to none!
 
Customer service doesn't get any better. I am so glad I found zenlady.com!
 
While my granddaughter won't receive these until Christmas morning, I was most impressed by the customer service. My order was placed in the mail the day after ishe received the order. She also sent information about the different metals used in the earrings and which ones are the best for infected ear lobes. She sent an e-mail as soon as it was mailed. I truly felt like she cares and I won't hesitate to contact her in the future if there is a problem which I don't think there will be.
 
My daughter is 6 years old and I have been trying to find titanum earrings for her all over the internet. THANK YOU Zen lady for allowing me to help her have a variety of earrings! Great prices!!!
 
While my granddaughter won't receive these until Christmas morning, I was most impressed by the customer service. My order was placed in the mail the day after she received the order. She also sent information about the different metals used in the earrings and which ones are the best for infected ear lobes. She sent an e-mail as soon as it was mailed. I truly felt like she cares and I won't hesitate to contact her in the future if there is a problem which I don't think there will be.

 
I've shopped here for several years because the products are fantastic and customer service is second to none!
 
 
Hey Gayle, I love the earrings.  They're great quality and look even better in person than on the website.  I can only wear titanium, so the next time I need earrings, I will be coming to you first for sure.  Thanks for everything!
 
Fantastic customer service!!! I forgot to use my checkout code and she recognized me from a previous order and applied it, she goes above and beyond for her customers. Super fast shipping too!!
 
I have ordered several times over several years and have always had excellent service.
 
Awesome products.....excellent service!
 
I am even allergic to surgical steel earrings guaranteed never to cause a reaction. The Zen Lady's titanium earrings are the only things I can wear. Prompt and professional. Great customer service. Highly recommend for other sensitive ears!
 
The healing earrings worked perfectly! I'm so glad I found them for my daughter. Her ears are completely healed so I'm able to try the titanium hoop earrings now. I can't wait to give them to her for Christmas! Exceptional customer service, fantastic product, made in the USA, speedy shipping. You can't find a better product or business!
 
We have purchased earrings from the Zen Lady several times in the past, and every time the order is in the mail the next day, and the quality of the merchandise is great. Very happy doing business with the Zen Lady.
 
best ear rings ever
 
Super fast delivery, terrific communication, beautiful and quality product that does not irritate my ears, and great service overall!
 
Unique products. Excellent quality. First-rate customer service. Love this vendor--can't say enough!